Customer and sales support professional with 4+ years across contact-center operations and workforce management, plus a growing freelance track record in remote assistance — sales support, appointment setting, and administrative operations for US-based clients.
I keep operations running on schedule and on record. Four years inside contact-center workforce management taught me real-time monitoring, adherence, and reporting discipline — skills I now apply as a remote assistant handling sales support, lead generation, appointment setting, and admin for teams that need someone reliable running the back end.
I've supported SaaS outreach across veterinary, legal, accounting, and engineering clients, managed NDIS documentation for an Australian provider, and kept a copywriting agency's client communication and scheduling on track. Whatever the industry, the job is the same: accurate records, on-time delivery, and a calm hand on the pipeline.